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A new way to engage with your customers
Cost reduction
- Fewer incoming calls to your customer service
- Faster resolution of simple requests
- Controlled and predictable cost per interaction
- Support teams freed up for complex cases
Continuous conversation
- A channel your customers already have in their pocket
- No app to download
- No barriers to adoption
- Fluid, real-time exchanges
Flexibility of use
- A dedicated number for multiple use cases: appointments, deliveries, notifications, customer support
- A virtual number specific to each team
- Adaptable to business needs
- Simple to deploy across multiple departments
How SMS conversations work at Octopush
Test the service for free at your own pace. A conversation begins either when you send a message or when your customer takes action on your dedicated virtual number. Our team is here to support you throughout your project.
The conversation thread
Access all your exchanges in a single inbox, which can be filtered by tags, colors, or virtual number. Reply instantly or schedule your messages.
Tracking and supervision
Set up an alert before your credit runs out and monitor your team's usage directly from your client dashboard.
Why use the Octopush Conversational SMS solution?
A direct, friction-free channel that turns every exchange into an opportunity to build loyalty.
Test it on your own number
Free credits when you sign up, no credit card required, so you can validate the channel before rolling it out to your teams.
An inbox that organizes itself
Tags, colours, filtering by virtual number: every conversation finds its place, even as volumes grow.
Instant or scheduled, you decide
Reply live or schedule your messages for the right moment (follow-ups, confirmations, notifications) from a single space.
The brand behind every message
A dedicated number and a personalized exchange: your customer knows exactly who they are talking to. That is where lasting trust is built.
Why use the Octopush Conversational SMS solution?
Appointments
Order management
Customer service / patient follow-up
Notifications and clienteling
Polls, votes, and donations
Lead generation
Join our 23,000 customers
ISO 27001 certified
GDPR compliant
Made in France
What our customers say about us
Very satisfying support experience! One star less because the production lead time was extended due to your banking provider. Otherwise, it's great!
Very good first impression, easy to purchase an SMS pack, availability, usability... Top notch! Plus, an API makes it easy, even for an "amateur programmer," to integrate SMS sending into custom software. Exactly what I was looking for.
Simple and reliable.
4.8
3.7
Verified Reviews
4.9
Capterra
4.9
G2
4.9
Trustpilot
Our latest articles
Guides, analyses, and best practices for SMS, RCS, and email to turn every campaign into a growth driver.
API-driven omnichannel platform: connect all your channels in one tool
Frequently Asked Questions
Find answers to the most frequently asked questions about our platform, its features, and how to use it here.
What is conversational SMS?
Also known as two-way SMS, it allows your contacts to reply to you directly, unlike a standard one-way SMS. It fosters dialogue and builds a relationship of trust with your customers.
Do I need a dedicated virtual number?
Yes, conversational SMS relies on a dedicated virtual number, connected to a messaging platform that can be integrated into your tools via API.
Can I manage multiple conversations on my account?
Yes, filter your exchanges by tags, colors, or virtual numbers to maintain a clear overview between your teams and your clients.
Can I test the service before committing?
Yes, test credits are provided upon registration so you can get familiar with the tool using your own number.
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Discover our other communication solutions to acquire, convert, and retain your customers.
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