We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about our services, features, and integrations. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.

‍

Responsibilities and duties

• Handle inbound calls for customer support in French, English and Spanish (around 25 calls a day).
• Manage customer support in French, English and Spanish via email and internal chat (around 15 tickets a day).
• Monitor and control spam, phishing, new signups and new SMS campaigns using our backend tool.
• Improve our knowledge base by generating content (questions and answers, quick guides and how-tos) in French and English.
• Support other areas of the company such as Sales & Marketing.

‍

Required qualifications

• Proficient verbal and written communication skills in French and English (Spanish a real advantage).
• Experience in customer support (non-exclusive).
• Availability to work from Monday to Friday, 9 AM – 6 PM (Paris time, GMT+2).
• Excellent communicator.
• Ability to work with teams across multiple time zones and countries.
• Interest in internet and marketing.
• Ability to comfortably interact with a wide variety of customers (with varying technical savviness).
• Passionate about providing outstanding customer service.
• Self-motivated attitude: you don't need someone telling you what to do.
• You are a master at multi-tasking.
• You have the ability to make a personal connection and explore customer needs all while efficiently navigating resources to resolve inquiries quickly.

‍

Conditions

Position: Full time (CDI)
Location: Marseille, France or remote
Compensation: to be discussed according to profile

How to apply?

To apply for this position send an email to jobs@octopush.com with subject « Customer Support Specialist (France or Remote) ».